Not at all. In fact, you don’t have to use any complicated tech. The Set & Scale Marketing Engine is a done-for-you service – we handle all the setup and manage the system for you. You’ll have a simple dashboard if you want to check messages or see results, but you don’t need to be a tech expert. If you can text and email, you can handle anything you’ll need to do – and our team is here to help if you have questions. No confusing software training required!

No. We work on a month-to-month basis. There’s a one-time surge fee in the first month, then you pay monthly for as long as you see the value (we’re confident you will!). You can cancel anytime. No strings attached. Our philosophy is that we need to earn your business each month by delivering results.

Many clients start seeing positive results within the first few weeks of the system going live. For example, you’ll notice immediately that new inquiries get responses right away (you might even get an email notifying you that a lead responded to our follow-up). As those leads convert, you’ll start booking more jobs. Building up reviews and optimising campaigns is an ongoing process, but within the first 1-2 months you should see a clear difference – fewer leads “ghosting” you and more appointments on your calendar. Remember, the goal is not just more leads, but making more of your existing leads turn into paying customers. We’ll check in with you regularly and you’ll likely have some “aha!” moments early on when you realise how much you were missing before.

We’re not here to replace the personal touch your team provides – we’re here to enhance it. Your assistant can certainly still answer calls and interact with customers, but our system will ensure no lead falls through the cracks after hours or when they’re busy. It can handle the instant, repetitive follow-ups and reminders, freeing your staff to focus on customers who need personal attention or complex issues. Think of the Marketing Engine as a tireless digital assistant that works 24/7 alongside your team. It will likely make your staff more effective (and less stressed), because routine follow-ups are off their plate.

Then you really can’t afford to lose any! Even if inquiries are slow, the Marketing Engine makes sure you maximise every opportunity that does come your way. And as you build a stronger reputation with automated review generation, you may find you start getting more inbound leads over time. Also, our system can scale with you – if you decide to ramp up advertising later, the follow-up processes are already in place to handle the increased volume. Whether you get 5 leads a week or 50, we’ll make sure each one gets VIP treatment.

It’s the best of both worlds. Unlike a traditional marketing agency, we’re not just running ads and sending you a report – we’re directly handling your customer communications and follow-ups to get you tangible results (booked jobs and reviews). And unlike just buying software, you’re not left on your own to figure it out. We set it up and manage it for you. You get a proven system and a team behind it. There’s no “homework” for you, no learning curve, and no wondering if it’s set up correctly – we take care of everything.